COVID-19 UPDATES

If you do not receive our emails, we strongly encourage you to JOIN OUR MAILING LIST. It’s the easiest way to communicate recent updates with you, and provide financial education throughout the year.

We want to assure our members that your funds are safe with FCCCU! Deposits at FCCCU are insured by the National Credit Union Administration up to $250,000.00 per member. FCCCU is a financially strong and sound credit union, and we are examined by state and federal regulators on a consistent basis.


 

06/15/20 – Lobbies Reopen

Dear Member-Owners,

The lobbies at First Class Community CU will reopen today, Monday, June 15th. The CDC still recommends avoiding close contact; for this reason, we recommend that you continue to use the 24/7 Call Center, drive-thru, Online Banking, Mobile Banking, or all the additional First Class Access tools for your financial needs whenever possible. These services allow you to conduct almost any transaction, such as applying for a loan, opening a new account, checking balances, viewing transactions, or making a transfer from the safety and comfort of your home. We also recommend that you schedule an online appointment for any non-standard service.

If you need to visit one of our lobbies, you will notice a few changes in our lobby procedures for the safety and protection of members, staff, and the community.
  • Clear plexiglass shields have been installed at each teller window.
  • Changes have been made to the lobby and offices to promote social distancing when staff are serving members, so longer wait times may occur for walk-in traffic for non-standard services.
  • Distance markers have been placed on the lobby floors as a reminder to maintain 6 feet from your fellow members.
  • Coffee, water, magazines, and toys have been removed from the lobbies for now.
  • Public restrooms will not be available for use at this time.
  • Lobby capacity will be restricted by the use of floor markers. If you do not see an open floor marker to stand on, please wait outside or in your vehicle until a member exits the lobby.
  • We ask that parties entering the lobby are limited to two or less.
  • Sanitizing stations have been installed in the lobby for your convenience.
  • Staff will be disinfecting surfaces frequently.
  • Appointments are recommended for any non-standard service, such as loans, notary service, lockbox, or new accounts.
  • Members are encouraged to wear a face-covering. If you do not wish to wear a face covering, please consider using the drive-thru.
  • Members may be asked to briefly remove their face covering for identification purposes.

Please visit our COVID-19 page to find up to date information. We also encourage you to follow us on our social media channels for timely updates.

Sincerely,

Zac Pollock, CEO


05/26/20 – Lobby Access Restricted – By Appointment Only

Dear Member-Owners,

As we continue the fight against COVID-19, we would like to continue to encourage you to use drive-up, online, mobile, and electronic services whenever possible. Beginning May 26th, we will expand our in-person service to include lobby service by appointment only for loans, notary services, new accounts, and lockbox access. Remember, most loans and new accounts can be completed entirely from the comfort of your home and most likely will not require an in-person appointment at any time during the process. At this time, our lobbies will be restricted to those members with scheduled in-person appointments. If you require an in-person appointment, please call the credit union, visit our website or click the following link to schedule an appointment online. The following are the specific details and restrictions for in-person appointments:

  • Once an in-person appointment has been requested, a staff member will contact you to verify all appointment details.
  • In-person appointments will only be accepted from 9 am to 4 pm Monday through Friday.
  • In-person appointments will be limited to two people in each party.
  • We respectfully ask all members who enter the lobby to practice social distancing. Facemasks or face coverings are strongly encouraged to protect members and staff.

We continue to offer drive-up service, 24/7 telephone support, online, and mobile services for your convenience. Our drive-up hours remain unchanged. First Class Access provides you with everything you need to conduct almost any transaction while our lobbies are restricted. If you need assistance with any product or service, we encourage you to call the credit union at 515-224-4300. Again, we appreciate your flexibility as we continue to work through these unique circumstances. Stay healthy and safe.

Sincerely,

Zac Pollock, CEO


04/27/20 – Weekly Update

Please click the following link to review the Weekly Update From YOUR Credit Union (COVID -19).
This update contains the following articles:

  • Message From the CEO
  • Simple Spring Forward Auto Loan Refinancing – 2  months no payments and $100
  • Financial Relief – helping members through this difficult time
  • Economic Impact Payments
  • Euclid Branch Drive-Up – use all lanes
  • Power of Zero MasterCard Special Offer
  • First Class Access
  • Donate to the ICUF Emergency Relief Fund
  • Avoid Scams
  • Online Account Opening

04/20/20 – Weekly Update

Please click the following link to review the Weekly Update From YOUR Credit Union (COVID -19).
This update contains the following articles:

  • Simple Spring Forward Auto Loan Refinancing – 2  months no payments and $100
  • Financial Relief – helping members through this difficult time
  • Economic Impact Payments
  • Euclid Branch Drive-Up – use all lanes
  • Power of Zero MasterCard Special Offer
  • First Class Access
  • Donate to the ICUF Emergency Relief Fund
  • Avoid Scams
  • Online Account Opening
  • Since 1925 – Your Money is Safe

04/13/20 – Weekly Update

Please click the following link to review the Weekly Update From YOUR Credit Union (COVID -19).
This update contains the following articles:

  • Simple Spring Forward Auto Loan Refinancing – 2  months no payments and $100
  • Financial Relief – helping members through this difficult time
  • Euclid Branch Drive-Up – use all lanes
  • Power of Zero MasterCard Special Offer
  • First Class Access
  • Donate to the ICUF Emergency Relief Fund
  • Avoid Scams
  • Online Account Opening
  • Since 1925 – Your Money is Safe


04/6/20 – Weekly Update

Please click the following link to review the Weekly Update From YOUR Credit Union (COVID -19).
This update contains the following articles:

  • Financial Relief
  • First Class Access
  • Emergency Relief Fund
  • Avoid Coronavirus-Related Scams
  • Online Membership
  • Your Money is Safe

4/2/20

First Class Community Credit Union is a proud contributor to the Iowa Credit Union Foundation’s Emergency Relief Fund. Grants will be provided to individuals and businesses in Iowa that are being financially impacted by the pandemic. Apply for assistance

ICUF has received an overwhelming response from Iowans in need. Please consider a donation to the fund in order to continue their efforts.  Donate.


 

03/30/20 – Weekly Update

Please click the following link to review the Weekly Update From YOUR Credit Union (COVID -19).
This update contains the following articles:

  • Message from the CEO
  • Financial Relief
  • First Class Access
  • Your Money is Safe

03/26/20

With First Class Access, you have many ways to access funds, accounts, and services while our lobbies are closed.  Please contact the credit union if you have any questions.

 


03/20/20

Avoid Coronavirus-Related Scams

The rapid pace of change surrounding the COVID-19 outbreak has created an environment of confusion for many. Unfortunately, there are already reports of thieves trying to capitalize on that uncertainty in hacking and phishing attacks. As you seek out the coronavirus information, be sure to use your best judgment and keep the following in mind…

Make sure your source is reputable. Scammers are now sharing social media links that claim to provide COVID-19 information. In reality, they’re phishing attempts to steal your browser data and logins. Make sure you are visiting trustworthy news and information websites in the coming months. Bookmark your favorites to ensure they’re legitimate.

We will never call you and ask for account information. If you receive an unsolicited call or text from our number that asks for your personal info or online banking login, email or password, that’s not us! The credit union will always ask you to call us directly at the number you know in order to help you with your account. No matter what the caller ID says, it’s not us if you’re asked for this sensitive information. Never share your password with anyone.

The government won’t ask for your sensitive data, either. Concerns over temporary social rules and the talk of economic assistance programs have given hackers many opportunities to solicit clicks. While it may be tempting to read urgent-sounding links about quarantines or giveaways, make sure they’re coming from a trustworthy place. In some cases, hackers will claim to be from a federal agency like the Center for Disease Control (CDC) or the state. If it doesn’t lead to a website ending in .gov, it’s not a federal or state website. Some local and municipal governments have different website standards, so make sure you’ve got the real deal in your bookmarks. When in doubt, give them a call.

Ultimately, the best policy for avoiding scams is simple – don’t open links in emails you weren’t expecting. If you have any questions about your account or credit union services, you can always give us a call directly at 800-392-7122 or visit our website.

 


03/19/20

We want to assure our members that your funds are safe with FCCCU! Deposits at FCCCU are insured by the National Credit Union Administration up to $250,000.00 per member. FCCCU is a financially strong and sound credit union, and we are examined by state and federal regulators on a consistent basis.

Our staff is here to serve you now, and will be available to you through every situation!

  • Our drive-up lanes are open M-F from 8:30 am -5:30 pm and ready to serve you! We have 2 lanes at our Westown branch, and 3 lanes at our Euclid branch.
  • Our drive-up lanes at the Euclid branch are also open Saturdays from 8:30 am -12:00 pm.
  • If you need cash, swing by one of our drive-up lanes, or access cash at any Privileged Status ATM 24/7.
  • As your full-service financial institution, we have a variety of ways to do your banking without coming to our branch! Simply click on the “Resources” tab above to see a list of everything we have to offer. With our online, mobile & electronic services, you can transfer funds, pay bills, pay a friend, apply for a loan, get cash, and more – if you can do it here, you can do it from your phone, car or computer.
  • Our staff can offer you full support via our 24/7 call center at 800-392-7122. Don’t want to call? Complete our contact us form or send us an email.

 


03/17/20

In response to COVID-19, we want you to know about specific actions we are taking to minimize service disruptions. Please also know that if you are financially affected by reactions from the coronavirus, we are here to work with you and have made special relief measures for members in good standing. Please contact the credit union directly to discuss.

Here’s what you should know:

1) As of March 18, 2020, we will be closing the lobbies at both of our branch locations until further notice. However, we will continue to provide service in drive-up lanes between the hours of 8:30 am -5:30 pm of Monday through Friday at both locations, and from 8:30 am -12:00 pm on Saturday at our Euclid location.

Access to lockboxes will be available to one member at a time by appointment only. Please call us at 1-800-392-7122 or email us at firstclassinfo@gofirstclass.org to set up an appointment time.

  • Night drop boxes will continue to be available.
  • Loan applications will be accepted online or by phone.
  • Loan documents can be signed via our free DocuSign service.
  • Phones and emails will continue to be answered as usual.
  • We encourage you to use the variety of services we offer to access your accounts and conduct financial transactions – they are listed in the “03/16/20” update below.
  • We belong to the Privileged Status Network of ATMs, so that is still a great way to access cash and make deposits. In addition, we are offering all members 10 free ATM transactions per month regardless of your tier level in our Rewards Program.

2) Members with unemployment debt protection on their loans may file a claim if they are collecting unemployment benefits from the state. Earlier this week, Iowa Governor Reynolds announced a temporary expansion of who can qualify for these benefits. Learn more here.

3) First Class Community is committed to helping our members through this possibly difficult time. Contact us to discuss the relief measures available for members impacted by COVID-19. Please reach out to us as soon as possible if you foresee any financial difficulties.

We continue to closely monitor this quickly developing situation and will continue to update as necessary. We appreciate your patience and continued cooperation to ensure the safety of our members, staff, and families.

If you have any questions or concerns, please do not hesitate to contact us.

 


03/16/20

Dear Member-Owners,

We understand that Coronavirus, known as COVID-19, continues to be a concern. We want to assure you that we are prepared and taking all the necessary steps to minimize potential impact. We are taking the necessary precautions to ensure the health and safety of our staff and members. We will continue to monitor this situation closely so we can respond as needed.

We would like to remind members of the options available to conduct financial transactions.

 

If you need assistance enrolling in or using any of these services, please call the credit union.

We also understand that there may be instances where our members find themselves facing financial difficulties as a result of the Coronavirus. First Class Community Credit Union is here to help, and we encourage members who may be financially impacted to call the credit union to discuss how we might be of assistance.

While we respect the uncertainties of the Coronavirus outbreak, we believe we are well prepared to respond. We will continue to update this page, but if you have specific questions, please contact us at 515-224-4300.

Sincerely,

Zac Pollock, CEO