System Upgrade

How to re-enroll in online and mobile banking

  1. Go to www.gofirstclass.org
  2. Click on the “Online Banking Enrollment” at the top center of the home page.
  3. Enter your member information and email address. Your email address must match what we have on file, or you will be unable to enroll.
  4. You will then need to enter your member number and date of birth.
  5. Enter your username (must be between 10-30 characters).
  6. Enter your password (must be between 10-30 characters).
  7. After creating your username and password, you will be sent an email with an activation link. You must click the link in the email in order to finish enrollment! Check your spam folder if you do not see it in your inbox.
  8. You will be returned to the login page to enter the username and password you just created.

What to do now that the Upgrade is complete

You MUST re-enroll in online/mobile banking once the System Upgrade is complete. You may re-enroll on our website or via our UPDATED Mobile App (see details below).To enroll, you will need your social security number, email address we have on file, member number, and date of birth. You will be sent an activation email to the email address on file to complete the enrollment process, this email link will be active for 30 minutes.

  • Can you reuse your existing username/password? Possibly, but you will have to reclaim it when you re-enroll. You will not be able to use your member number as your username for security purposes.
  • Joint Owners can now have their own online/mobile banking credentials! They will enroll the same way listed above, using their information. If we do not have a valid email address on file for the joint member, enrollment will fail. Please contact the credit union for assistance.
  • Once logged in you will see an overview of ALL accounts you are tied to.

 

Download the UPDATED Mobile App

Simply search “First Class Community Mobile” in your app store.

Once you have downloaded the new UPDATED app, you may re-enroll in online banking via the “register account” button.

Will your online banking bookmark still work? Once our existing online banking is taken offline on Friday, July 29th at 3:00 pm CST your bookmarked link will NO LONGER work. But it’s an easy fix of bookmarking the new link once the System Upgrade is complete.

Will you have access to previous eStatements? No, you will not be able to view your previous statements in the new online banking system. We recommend downloading or printing off at least six months of your statements prior to July 29th, 2022 to save in case you might need to reference them later. You will still be able to access six previous months worth of account history within online banking following the System Upgrade.

Will you need to re-enroll in eStatements? If you were enrolled in E-statements previously and wish to continue receiving your statements electronically, you must reenroll.

Will your bills & payees show in bill pay? The current bill pay system will be discontinued on Sunday, July 24th. Bills must be scheduled by July 24th, 2022 to be processed. Please be sure that you have made note of any account numbers or merchant information as once our System Upgrade is complete you may need to re-enter merchants into our NEW BILL PAY site. You will not be able to access the previous online bill pay system after July 24th. If you need to send a payment while the system is down please send a personal check, make arrangements with the merchant to pay via debit card or account information (ACH) or visit a branch for a teller check. The new online bill pay system will be available following the completion of our System Upgrade on August 2nd, 2022.

Automated Loan Payments- If you have made automatic loan payment arrangements with the Credit Union prior or post upgrade, you will not need to make any modifications to these unless you need to make an update to the arrangements (new account number/routing number, dollar amount, date of month, etc.) Please do still keep an eye on your accounts to ensure that your automatic payments are processing as expected and contact the credit union if any deviations occur so we may investigate accordingly. Automatic payments may not occur due to insufficient funds or incorrect account information among other reasons not necessarily in relation to our System Upgrade.

Transaction descriptions- As we transition to a completely new system the transaction descriptions on your receipts and within online/mobile banking will appear different than you are used to previously. If you have any questions please contact us.

Transaction Check Holds– Per our Funds Availability Disclosure, all checks are subject to hold. The Member Service Representative will notify you at the time of deposit if a hold will be applied. If a hold applies to your transaction, you may see two deposits within your transaction history. The first deposit will have a description of “Same Day Availability”. These funds will be available for immediate use within your account and reflect in your funds available balance. A second deposit will have a description of “Funds Held- Available XX/XX/XXXX”,  these funds will be reflected in your balance until the date they become available.

Get ready for faster transaction processing! Our new system functions with constant, real time transaction processing. This means that transactions you may have previously seen processed in the overnight cycle may post throughout the business day.

System Upgrade 101:

We’re upgrading our systems to provide smarter technology to simplify the way our members credit union!

You can expect the following improved technology that allows us to SERVE YOU BETTER:
  • Robust and reliable online banking
  • Improved mobile app and bill pay
  • Instant Text Alerts
  • Freeze and Unfreeze Cards within online/mobile banking

The System Upgrade will begin on Sunday, July 31, 2022 and is scheduled to be completed on Monday, August 1, 2022. Visit this web page frequently for the most up to date communications as our upgrade date gets closer.

We are looking forward to these new changes and hope you are too! We will work as quickly & efficiently as possible throughout this upgrade, but your patience while we all adjust to this new system is much appreciated!

 

System Upgrade FAQ:

Your member number will not change. Pre-existing automatic payments established with your correct account number will still post to your account as normal.

How will direct deposits be affected? Automatic deposits will still post as normal.

Our routing number will remain the same, which is 273073974.

Your FCCCU debit card will not change. However, your debit card transactions, including ATM withdrawals and purchases may be limited during the upgrade. ATM balance inquiries & deposits will be unavailable during our System Upgrade (7/31-8/1). It is highly recommended that you have an alternative method of payment and/or sufficient cash on hand just in case you need it.

Your checks will still work. However, going forward for any new check orders please confirm you MICR information with the credit union as the formatting will be updated.

All members will receive a paper statement for the month of July. They should be mailed out via USPS and arrive the first week of August. If you currently receive e-statements you will need to re-enroll once the System Upgrade is complete within online/mobile banking.

 


Our Westown Parkway location will be closed until further notice due to storm and water damage. We apologize for this inconvenience. Our Euclid Ave location is still open during normal operating hours to assist you.